Core Values

Excellence

Keeping our word and striving for excellence and quality in everything we do.

• Quality will always delight the client whilst staying within budget limitations.
• If we give our word we keep it, unless agreed otherwise by all parties.

Honesty:

Being open and honest in all our dealings and maintaining the highest integrity at all times.

• All concerns are aired constructively with solutions offered.
• Each person is skilled in some way as another and is entitled to express their views without interruption.

Commitment:

Working with urgency and commitment to be successful from individual and company perspectives.

• Timeframes are always met unless urgent circumstances mean we have to renegotiate new timeframes with all parties.
• Clients’ needs agreed within budgets are met regardless of personal wants.
• Ownership Taking ownership of our customers’ needs and being accountable for delivering friendly and professional service.
• We are each fully accountable for our work in gaining any possible repeat business with customers.
• We understand our customers' business and are prepared for all meetings with them.

Customer Service

We enjoy their customers and so they deserve our service -timely, responsive, proactive, meeting their needs and aiming to delight.

• At every meeting we ask for constructive critiques that can be implemented before the next scheduled meeting.
• Before any accounts are rendered, we check with our customers that they are sufficiently satisfied to pay the agreed account.
• All agreements are met.

Professionalism

At all times we act with integrity, providing quality service, being reliable and responsible.

• We do not upset one another intentionally, always endeavoring to present negative feedback constructively.
• We take pride and ownership in all that we do and say. We never talk about people behind their backs.